Accountability
Complaints and corrections
Three routes in one place: challenging a statement, reporting a technical problem, or asking for an enquiry to be corrected or deleted.
Before you write in
Have the URL or enquiry reference to hand, explain what's wrong and say what outcome you're looking for. Leave out any unrelated sensitive personal information.
How we handle a factual correction
Every factual correction is checked against the best available source — MCS or Ofgem, in the first instance — with corrections to material inaccuracies dealt with first. An accurate statement will not be changed simply because it is commercially inconvenient.
Correcting or deleting an enquiry
For this, go through the contact route instead, and quote the short reference from your confirmation page wherever you can.